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Privacy Policy
Privacy Policy
This document presents the confidentiality and cookie management policy at Destock Discount as well as any other entity part of Destock Discount (hereinafter “Destock Discount”). This document aims to provide information relating to the use made by Destock Discount (the person responsible for processing personal data) of your personal data and is composed of two parts: a short explanation (Part 2) and a detailed explanation (Part 3 ).
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3.1 Collection of your personal data through our Webshop
3.2 Collection of personal data through customer reviews and/or satisfaction surveys
3.3 Collection of personal data by our Customer Service
3.5 Processing of your personal data
4.1.7 Price comparison cookies
4.1.9 Data to recommend and optimize the customer experience
4.2 Accepting and declining cookies
5. CHANGES TO THE PRIVACY POLICY
You will find in this part the definition of the terms used in this document.
Webshop : the fashioneer.eu online store and any other online store, URL or application designated by Destock Discount
Interaction : use of a functionality of the website such as the “Wish List”, subscribing to the newsletter, creating or connecting to an fashioneer.eu account , participating in auctions, use Chat, place an order.
Webshop visitor: any person visiting the website without interacting with the website.
Webshop customer : a customer who interacts with the website.
Account: the customer account created by any person on the Webshop and facilitating the process of placing an order.
Confidentiality and cookie management policy: corresponds to this document entitled “Confidentiality and cookie management policy at Destock Discount”.
How do we obtain your personal data?
We collect/obtain your personal data in the following ways:
- Via our Webshop fashioneer.eu
- Through a third-party platform or another online sales site than fashioneer.eu and on which we offer our products for sale.
- Via any offline contact you have with us, such as a telephone call with our customer service.
How do we use your personal data?
We use, among other things, your personal data for the following purposes:
- To improve our websites ;
- To improve our marketing;
- To deliver your orders;
- To answer your questions.
How do we protect your personal data?
We ensure the security of your personal data in the following ways:
- Customer accounts are protected by passwords chosen by customers;
- Only strictly necessary personal data may be consulted by authorized Destock Discount personnel;
- When we share personal data with third parties, we ensure that these parties also protect your data.
How can you exercise your rights?
Under the General Data Protection Regulation (GDPR), you have certain rights such as the right of access (to obtain the list of personal data concerning you in the possession of fashioneer.eu or the right to be forgotten ( so that your data is deleted by our servers or, at least, is no longer used by our services).
With the exception of situations presenting a conflict of rights or a legal obligation incumbent upon us (for example, the right of access of another person or the retention of certain data due to legal obligations incumbent upon us), fashioneer.eu will follow up on your requests.
You can make your request by contacting our customer service using the email address you provided to us . In fact, this allows us to ensure your identity and we will not be able to grant your request without you providing us with such proof.
3. DETAILED DESCRIPTION
3.1 Collection of your personal data through our Webshop
We use cookies and other similar technologies on our website. The list of cookies used on fashioneer.eu is detailed in part 4.
In this part, we explain in detail what type of data we collect, how we collect it, what we use it for and the legal basis authorizing us to collect/use your data. Your data will only be used to the extent permitted by law. European Union legislation (GDPR 2016/679) provides 6 legal bases justifying the use of your personal data:
- Performance of the contract: when your data is necessary for the conclusion or performance of a contract with you;
- Legal obligation: when we need to use your data in order to comply with our legal obligations;
- Legitimate interest: where we use your personal data to achieve a legitimate interest which outweighs any (actual or potential) harm to your personal data protection rights;
- Legal claims: where your personal data is necessary to defend, prosecute or exercise legal action against you, us or a third party;
- Consent : when you have consented to the use of your personal data (a consent form or any other similar method will have been presented to you). You can withdraw your consent at any time;
- Public interest : not applicable.
Webshop visitor data that we may collect depending on your cookie settings:
| Kind | Object | Legal basis |
| Country, Products viewed, IP address, The way you entered our website, The way you leave our Webshop, The type of device you used to visit our Webshop | To better understand Webshop visitors, To offer you the appropriate Webshop at Destock Discount, To offer you relevant advertising | Legitimate interest Consent |
Personal data of the Webshop customer that we may collect:
For Webshop customers, we collect the same information as for Webshop visitors. We also collect the information that the customer shares with us to place their order:
| Kind | Object | Legal basis |
| Preferences in the WishList, Products ordered, Contact details to contact you: (e.g. telephone number, email address, etc.) | Provide you with relevant product suggestions | Legitimate interestConsent |
Through the customer account , we collect the following information:
| Kind | Object | Legal basis |
| First and last name, Email address, Password | To create and manage your account, To fight fraud and/or inappropriate use of your account, To display the products you have ordered in your account, To optimize complaints and keep a contact history regarding Webshop orders and products offered by third-party sellers on our Webshop. | Legitimate interest Consent. Execution of the contract |
Your data will be kept as long as you have an fashioneer.eu account and the processing of your personal data will be devoid of any purpose.
When you place an order , we collect the following information:
| Kind | Object | Legal basis |
| Name and surname, Email address, Delivery address, Telephone number, Company name and identification (if applicable), VAT number (if applicable), CoC (Chamber of Commerce) number (if applicable) | To keep you informed of the status of your orders, To complete the order including delivery and all after-sales obligations, For billing, To improve our services, To handle any questions you may have, To personalize activities marketing, To place orders on behalf of a business. | Legitimate interestPerformance of contract, Consent Legal obligation. |
| Company name (if applicable), First and last name, Billing address, Telephone number, Payment method | To enter this information on the invoice, To contact you regarding order finalization, invoicing or delivery, To receive payment and optimize the payment process, To prevent fraud and piracy, Information relating to the payment method selected and your IP address are transmitted to the selected payment partner in order to manage the payment | Legitimate interest Performance of contract Consent Legal obligation |
When you pay for your order , we collect the following data, which is also shared with our payment partners.
List of our payment partners available on fashioneer.eu:
- Paypal
- Adyen
- Visa
- MasterCard
- Blue card
- Bank transfer (our B2B clients)
| Kind | Object | Legal basis |
| Email address, Company name (if applicable), Name, Billing address, Shipping address, Phone number, Order value, IP addressOrder number, Device used to place your order (PC, smartphone , etc.), Selected payment method. | Shared with the selected payment partner, To send a payment notification by email, Assess the risk of fraud, Transmit the order number by email in the event of payment or cancellation of the order, Transmit the value of the order and the payment method so that receipt of payment via the chosen payment method can be verified, To improve our services in case of questions relating to payment, cancellation and refund; To reduce errors during the payment process , improve the ordering process | Interest: legitimate Performance of the contract, Consent Legal obligation |
When you participate in an auction , you will also need to create a nickname, in addition to the information necessary to create an account. Other customers will be able to see your nickname.
This pseudonym will be used in combination with data relating to your customer account as well as any orders you may have placed. This data will be used for the following purposes:
- Management and organization of auctions;
- Fight against fraud, abuse or unintentional use of this service.
When you create your Wish List on our Webshop and add products to your Wish List without being logged into your fashioneer.eu account, they will remain in your Wish List for 30 days.
The following data may be collected, whether or not you are logged into your fashioneer.eu account and depending on your cookie settings:
- IP adress ;
- Browsing behavior on the Webshop.
When you join the loyalty program , we collect and share (with our partner) the following information that is already linked to your account:
| Kind | Objective | Legal basis |
| Full Name, Email Address, Order Details: Product ID, Order ID, Customer ID, Total Amount, Total Discount | Offer you loyalty benefits, Keep you informed about the number of points in your account, Inform you when your points are about to expire, Reward you with referral benefits and avoid fraud | Legitimate interest: ConsentPerformance of the contract. |
3.2 Collection of personal data through customer reviews and/or satisfaction surveys
You can give your opinion on the Webshop products that you have purchased via My Account . You cannot review a product that you have not purchased.
When you leave a review, the following data is collected so that the order and the review can be associated with your email address.
| Kind | Object | Legal basis |
| First and last name Email address Product Order number | To add product reviews To contact the customer in the event of a possible complaint | Legitimate interestConsent |
You can also rate/give your opinion on the Webshop and (the services of) fashioneer.eu . To this end, you must first have placed an order to be able to leave a review. To evaluate the fashioneer.eu service, the following data is collected:
| Kind | Object | Legal basis |
| First and last name Place of residence | Contact youHandle complaints | Legitimate interestConsent |
Via the Webshop, you can leave a review by clicking on “Write a review” or a similar link. You will then be redirected to a third-party fashioneer.eu partner website specializing in customer reviews. You can leave a review on this site after agreeing to their terms and conditions. This third party will in fact be responsible for processing your data transmitted for the drafting of your customer review.
| Kind | Object | Legal basis |
| Email addressName and surname | Contact youHandle complaints | Legitimate interestConsent |
3.3 Collection of personal data by our Customer Service
Contact with our Customer Service
If you have any questions or complaints regarding the fashioneer.eu service or a product you are interested in or purchased from our webshop, you can call us, send us an email or chat with us. You can find information to contact us on the dedicated page of our Webshop. It is also possible to use our online complaint form. If you use the online form, we will ask you for (at least) the following (personal) information:
| Kind | Object | Legal basis |
| First and last name, Email address, Telephone number, Order number, Description of your complaintChat: First and last name, email address and details of your question/complaint | Process complaints, Provide required information | Legitimate interestPerformance of contractConsentLegal obligation |
Recording interactions
Interactions with our customer service may be recorded for training, evaluation or quality control purposes of our services. If a telephone hold is recorded, you will be informed when you contact our customer service by telephone and you can refuse the recording. The recorded data will only be used for the above-mentioned purposes.
Recorded telephone conversations are stored and secured so that they are not accessible to unauthorized persons and are never kept for longer than necessary to achieve the purpose for which they were collected.
Service provided by third parties
Destock Discount uses external parties for some of its services, including part of its Customer Service.
Newsletters
You can subscribe to different newsletters, both general and personal. Personal newsletters are sent based on, for example, your personal data and order history, so that we can send you more relevant newsletters. If you wish to receive free digital newsletters sent by fashioneer.eu and its partners, we ask you, among other things, for the following information:
- Civility
- First and last name
- E-mail address
You can unsubscribe from newsletters at any time by logging into your account and unsubscribing. You can also use the link included in each newsletter allowing you to unsubscribe.
3.4 What are your rights?
The legislation relating to the protection of personal data provides that you have the following rights:
- Your right of access – You have the right to ask us for a copy of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information that you believe is inaccurate.
- Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing of your data – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing of your data (only where your data has been collected based on your consent) – You have the right to object to processing in certain circumstances.
- Your right to data portability – You have the right, in certain circumstances, to request that we transfer the personal information you have provided to us either to another organization or to you.
No payment will be required from you for the exercise of your rights. If you make a request, we must respond to you within 30 days.
3.5 Processing of your personal data
We expect you to also contribute to the protection of your personal data by keeping your fashioneer.eu account login information (email address and password) secret. Never share this information with anyone.
Destock Discount does not store your personal data for longer than necessary for the purposes for which your information is used. However, they may be kept for longer due to legal requirements (such as a retention obligation). The retention period of certain data depends on the nature and purposes for which they are processed. The storage period may therefore differ depending on the use made of your personal data.
This confidentiality and cookie management policy does not apply to third party sites linked or not to our Webshop. Furthermore, the Privacy and Cookies Policy also does not apply to data collected by companies such as Google. You can adjust your preferences yourself in your Google account. Check their privacy policy for this .
When vidaXL transfers your data to a third party, vidaXL cannot be held responsible for the way in which a third party processes your data. fashioneer.eu always advises you to read the privacy policy and cookie statements on the relevant online sales sites and with the relevant companies.
4. USE OF COOKIES
4.1 What are cookies?
Like many other online sales sites, fashioneer.eu uses cookies and files similar to cookies and technologies such as “web beacons” (hereinafter “Cookies”).
A cookie is a small text file which is sent by the Webshop page via your browser, it is then saved on the hard drive of your computer, telephone or tablet.
Cookies are, for example, used to save passwords and personal settings so that you do not have to enter them the next time you visit the Webshop.
In this section we will explain to you which cookies we use, how we use them and for what purpose. For the optimization of our own and third-party advertisements, the following data, among other things, is collected:
- Products purchased
- Products viewed
- Order value
- How did the link get to the Webshop
How to reject cookies will also be described below (part 4.2).
4.1.1 Functional cookies
Destock Discount uses cookies, such as Google Analytics, to remember the parameters chosen and the data entered during your visit to our site. These cookies make it easier to navigate our site because certain data does not need to be re-entered each time.
In addition, Destock Discount may use cookies necessary for the proper functioning of the Webshop on any type of device used (including tablets and smartphones).
4.1.2 A/B testing cookies
Destock Discount constantly tests its Webshop to be able to offer the best user experience. For this purpose, Destock Discount uses A/B testing cookies developed by third parties. With A/B testing, there are two different versions of the site, or parts of the site, presented to visitors to determine which one works best. This cookie determines which version of the Webshop you see.
4.1.3 Site analytical cookies
On the site, cookies are used to keep track of the pages you have visited. This information is collected, among others, by the web analysis services Google Analytics, Pingdom, Hotjar, Tag Manager, TV Squared, Speedcurve, ContentSquare, Zendesk, Zoovu and Clarity.
These web analytics services use cookies to analyze how visitors use the site. Cookies are used to record information about visitors, such as the time the visit took place or whether the visitor visited the site and through which site the visitor ended up on the web page.
To optimize the user and customer experience of our site, Destock Discount uses the Hotjar web analysis service. Hotjar can record mouse clicks, movements and scrolling activities. Hotjar also collects information about the web pages visited, actions taken, the country you are in, the device you are using and the browser you are working with. Hotjar does not collect any personally identifiable information from you that you do not voluntarily enter on the site. Hotjar also does not track browsing behavior on sites that do not use its services. Hotjar’s privacy statement contains a detailed explanation of how Hotjar is used: https://www.hotjar.com/privacy . You can always choose not to have your information collected by Hotjar when you visit our site, go to the “Opt Out” page on the Hotjar site and click “Opt Out Hotjar” to do so.
The information generated by your use of our site is, in most cases, sent to the servers of the relevant web analytics services. The Web Services use this information to evaluate how you use the Site, to create reports on Site activities, and to provide other services relating to your use of the Site. vidaXL uses the aggregated data from the reports to optimize the Webshop.
Pingdom is a website performance monitoring tool that helps us identify errors and other performance issues. Pingdom does not collect any personal data but only anonymous data on site loading times and loading orders.
Google Analytics is a tool for analyzing website behavior. It does not collect personal data. IP addresses are masked before being stored by Google. Google Analytics collects and analyzes your browsing behavior, which allows us to identify impediments to the process of our site and to resolve potential problems our customers may encounter. This allows us to understand how our customers interact with our site and we can use this information to improve our site.
Google Tag Manager is a tool that manages the placement of our cookies. It allows us to quickly change how information is sent and received (e.g. we build third-party connections through this tool and block irrelevant cookies).
TVSquared is a tool we use to measure the brand image of our offline providers. It collects a limited set of browsing behavior data and combines it with our offline brand data to measure the performance and effectiveness of our brand strategies.
Clarity is a similar tool to Hotjar (mentioned above) in that it specializes in analyzing user behavior in more depth. It measures clicks on the different elements of our pages and collects user session recordings (selected randomly and anonymously). This allows us to better understand potential issues on our site. Using this tool allows us to find flaws and improvements to plan.
Destock Discount refers to the privacy policy of the relevant web analytics services, which describes how these third parties process your data when their products and services, including web analytics, are used.
4.1.4 Affiliate cookies
In France, we use affiliate cookies which are also used by our suppliers.
4.1.5 Retargeting cookies
The site uses retargeting cookies to display relevant advertisements to repeat visitors to our site. These cookies allow us in particular to establish a profile of your browsing behavior and therefore to offer you advertisements corresponding to your interests. Advertisements are distributed on advertising partner sites and/or on social networks. Cookies in this category are Google Ads, Bing Ads, Criteo and IntelliAd.
4.1.5.1 Criteo
We also use Criteo retargeting cookies. For more information on the data collected by Criteo, we refer you to the Criteo Privacy Policy .
4.1.5.2 Google Ads & Analytics Remarketing
Destock Discount uses Google Ads & Analytics remarketing services to display ads on third party sites (including Google) to people who have recently visited Destock Discount. This may mean that we show, for example, advertisements to a visitor who has not completed their order or who has just completed their order. Ads may be text or display ads within the Google Display Network or RTB House.
All data collected is used in accordance with Google’s privacy and cookie policy. You can set your advertising preferences via Google Ad Preference page .
4.1.5.3 Third-party site retargeting cookies
On third-party sites (such as online marketplaces), retargeting can also occur. Destock Discount cookies are then used to show relevant adverts to recent visitors to these other online shopping sites.
4.1.5.4 Advertising and analysis on Facebook, Instagram and Pinterest
Destock Discount uses Pinterest Ads and Facebook Ads remarketing services to serve ads on third-party platforms (including Pinterest, Facebook and Instagram) to previous visitors to Destock Discount. This may mean, for example, that we serve ads to a visitor who has not completed their order or who has just completed their order. We share information with Pinterest, Facebook and Instagram from cookies set in website domains, whether or not you have a Facebook account or are logged in. Their purpose is to personalize content (including ads), measure ads, generate analytics and provide a safer experience, as detailed in this Facebook Cookie Policy . All data collected (email address, gender, location, first and last name, telephone number, date of birth, IP address) is used in accordance with Destock Discount’s privacy policy and cookie statement and the Facebook privacy policy. You can change your advertising preferences via Facebook Ad or Instagram Ad preferences .
4.1.5.5 RTB House
Among other things, RTB House relocation cookies are used. For more information about the data collected by RTB House, we invite you to consult the RTB House Privacy Center .
4.1.6 Social network cookies
On the site you can use (for example) the social media buttons of Facebook, Youtube, Twitter, Pinterest and Google+.
As soon as you visit a page of the site, your browser connects to the relevant social network. Through this, the provider obtains information about which pages of the site you have visited with your IP address.
If you are logged in to Facebook, Youtube, Twitter, Pinterest or Google+ during your visit to the Webshop, your visit may be linked to your account. If you use the buttons, for example by clicking on the Facebook “Like” symbol, the relevant information is sent and stored by the respective provider via your browser.
The purpose and scope of the data collected via the social media buttons, as well as the further processing, further use and duration of storage, are determined exclusively by the providers. We invite you to consult their respective privacy policies.
4.1.7 Price comparison cookies
The site uses different advertising methods including price comparison sites. These websites aggregate product listings from different websites and display them in a way that the customer can easily compare sellers, prices and service levels.
To determine the performance of these price comparison sites, we send confirmation of the purchase (if made through them) and purchase information (product quantity, total transaction amount) to these partners. This allows us to monitor their performance and adjust them accordingly. They do not collect personal data.
4.1.9 Data to recommend and optimize the customer experience
To provide you with a personalized and optimized experience on Destock Discount, we use general customer behavior and statistics.
When you view a product on fashioneer.eu, you will also see similar or related products listed under “you might also like” or “recommended combinations”. These recommendations are related to products that you are currently viewing or have recently viewed. Additionally, you can see recommendations based on statistical data from customers who have previously purchased the item you are viewing. These recommendations are not personalized and are announced to all customers who view the product.
4.2 Accepting and declining cookies
When you enter the fashioneer.eu site, a window informing you about the use of cookies appears at the bottom of the page of our site. You can choose to: (i) accept all cookies (essential cookies, analytical cookies and marketing cookies), (ii) personalize the settings, or (iii) refuse all cookies that are not essential to the operation of the website.
Functionally essential cookies cannot be refused as they are strictly necessary to provide the site (for example to enable us to retain items in your basket, to retain your language preferences, etc.).
You can also accept or refuse cookies by adjusting your browser settings. Each browser is different, Destock Discount therefore refers you to the information page of your browser or the user manual of your phone to configure your cookie preferences.
If cookies are completely disabled, you may not be able to use all functions of our site. If you use different devices in multiple locations, you should ensure that each browser is configured according to your cookie preferences.
You can always delete cookies from the hard drive of your computer, phone or tablet. Check your browser’s information page or your phone or tablet’s user manual to learn how to do this. We again draw your attention to the fact that, if cookies were all disabled, it would be possible that all the functionalities of the site would not be usable.
5. CHANGES TO THE PRIVACY POLICY
The content of this confidentiality and cookie management policy is subject to change. The most recent version is always available on our site. fashioneer.eu advises you to regularly check this privacy and cookie management policy before providing your personal data to Destock Discount
6. HOW TO SUBMIT A COMPLAINT?
We invite you to send any complaints to info@fashioneer.eu in the event of any questions or concerns regarding the use made by Destock Discount of your personal data.
You can also send your questions or complaints to the National Commission for Information Technology and Liberties (CNIL) or any other equivalent authority in the event that the answers provided to your questions by Destock Discount are unsatisfactory.
National Commission for Information Technology and Liberties
3 Place de Fontenoy
75334 PARIS CEDEX 07
France
Such. : +33 (0)1.53.73.22.22
Fax: +33 (0)1.53.73.22.00
